Frequently asked questions

What kind of services can you find at SiteRepairHub?

SiteRepairHub provides website upkeep and repair services, such as proactive maintenance, performance enhancement, security checks, and search engine optimization.

What service packages can I choose from, and what’s included in each one?

There are three plans to choose from: Basic, Premium, and Pro. The Basic plan offers activity logging, daily backups, uptime monitoring, and automatic updates. The Premium plan includes DNS management, a web application firewall, and malware scanning. The Pro plan has everything from the others, plus 24/7 support, high search performance, and advanced malware protection.

What’s the price of each package?

You can find pricing details for each service package here.

How can I register for the service?

You can sign up online through the website or reach out to the support team for guidance.

What’s the best way to get in touch with support?

Feel free to reach out to us through email, phone, or our online ticket system. We’ll get back to you within an hour!

How fast does SiteRepairHub fix problems?

For important problems, we get back to you within an hour and sort them out within 24 to 48 hours. We also take care of regular issues promptly.

Does SiteRepairHub offer any guarantees?

We promise fantastic uptime and dependable monitoring. With our Premium and Pro plans, we ensure excellent Google search performance; if it doesn't meet your expectations, the next month is on us for free.

How does SiteRepairHub take care of backups and security?

We make sure to back up every day and keep those backups for up to 90 days based on package. Plus, we’re always keeping an eye on things to stay secure, including managing any threats that come our way.

Is there a service level agreement (SLA) in place?

Absolutely, we have clear SLAs that cover response times and how we resolve issues. Feel free to reach out to us for more details!

If my site goes down, what will SiteRepairHub take care of?

Our team is here for you 24/7, ready to get your website back up and running as fast as we can, and we'll keep you updated every step of the way.

How does SiteRepairHub keep WordPress and plugins up to date?

We regularly carry out well-tested updates to keep the site running smoothly. You'll be informed and can choose to opt out of updates if you want.

Does SiteRepairHub help with e-commerce websites?

Absolutely, we have plenty of experience with platforms like WooCommerce and we support all sorts of websites, including eCommerce ones.

Can SiteRepairHub take care of custom themes?

Absolutely! We’re here for you with both custom and standard themes, and our talented team is ready to take care of all your needs.

What’s the refund policy for SiteRepairHub?

If you purchased a Pro yearly subscription, you can request a refund within 3 days of purchase by contacting us. Our support team may ask for the reason behind your refund request to identify any technical issues or problems we could help resolve. Monthly subscription plans, Premium plan or Basic plan are non-refundable.
Deleting your account or canceling your subscription will not result in an automatic refund. If you’re unsatisfied with your yearly subscription or lifetime license, contact us within 3 days of purchase to request a refund.

How will SiteRepairHub get in touch with me about my website's status?

We send out monthly reports through email and offer a portal where you can check the real-time status.

What should I do if I need a service that's not part of the package?

We provide extra services for specific projects. Feel free to reach out to us to chat and get a quote!

Is it possible for me to upgrade my service plan?

Absolutely! You can upgrade whenever you like by access to your Dashboard or reaching out to our support team.

Does SiteRepairHub provide discounts for long-term contracts?

Absolutely, we have discounts available for annual subscriptions! Just reach out to us for more information.

How does SiteRepairHub make websites better for search engines?

We enhance page layout, metadata, and performance to boost search rankings and make the user experience better.

What kind of reports can you find at SiteRepairHub?

We share monthly reports that cover maintenance tasks, any problems, and the overall condition of the site.

Does SiteRepairHub offer 24/7 support?

While we do not offer round-the-clock support, we maintain our servers and monitor our sites 24/7. We also have a 24/7 receptionist available to answer your calls. Our regular business hours are Monday through Friday from 9 am to 5 pm Hong Kong time.