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Privacy Policy

Effective Date: Tuesday, February 25, 2025

1. INTRODUCTION

Welcome to SiteRepairHub, a website maintenance service operated by WEGA, LLC (a limited liability company in Hanoi, Vietnam). This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. By accessing or using the Platform, you agree to the terms outlined herein.

2. INFORMATION WE COLLECT

We may collect the following types of information:

  1. Personal Information:
    • Name, email address, phone number, and other contact details provided during registration or communication.
  2. Usage Information:
    • Data about your interaction with the Platform, including IP address, browser type, operating system, and pages visited.
  3. Payment Information:
    • Payment details (e.g., credit card information) processed securely through Paddle, our payment gateway.
  4. Cookies and Tracking Data:
    • Information collected via cookies, web beacons, and similar technologies to enhance user experience.

3. HOW WE USE YOUR INFORMATION

Your personal information is used to:

  1. Provide, manage, and improve our website maintenance services.
  2. Communicate with you about your account, services, updates, or promotions.
  3. Process payments and manage billing.
  4. Analyze usage patterns to enhance the Platform.
  5. Comply with legal obligations and protect our rights.

4. DATA SHARING

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  1. Service Providers: Third-party vendors (e.g., payment processors, hosting providers) assisting in service delivery.
  2. Legal Authorities: When required by law or to protect our rights, safety, or property.
  3. Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

5. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.

6. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

  1. Access: Request a copy of your personal information.
  2. Correction: Update or correct inaccurate data.
  3. Deletion: Request deletion of your personal information, subject to legal obligations.
  4. Restriction: Limit the processing of your data.
  5. Portability: Receive your data in a structured, machine-readable format.
  6. Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at [email protected].

7. INTERNATIONAL COMPLIANCE

  1. GDPR (EU Users):
    • We comply with the General Data Protection Regulation (GDPR) for users in the European Union.
    • Our legal basis for processing includes consent, contract performance, and legitimate interests.
    • Data transfers outside the EU are safeguarded through standard contractual clauses or adequacy decisions.
  2. CCPA (California Users):
    • We comply with the California Consumer Privacy Act (CCPA).
    • California residents may opt out of the sale of their personal information (though we do not sell data).

8. COOKIES AND TRACKING

  1. Purpose: Cookies enhance user experience by remembering preferences and analyzing usage.
  2. Management: You can manage cookie preferences through your browser settings. Disabling cookies may limit Platform functionality.

9. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page, with the Effective Date revised accordingly. Continued use of the Platform constitutes acceptance of the updated policy.

12. CONTACT US

For questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Address: WEGA, LLC, 3rd Floor, Indochina Plaza Hanoi

241 Xuan Thuy str., Cau Giay dist., Hanoi, Viet Nam