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Refund Policy

Effective Date: Tuesday, February 25, 2025

1. INTRODUCTION

Welcome to SiteRepairHub, a website maintenance service operated by WEGA, LLC (a limited liability company in Hanoi, Vietnam).

At SiteRepairHub, we strive to provide exceptional website maintenance services. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the terms outlined herein.

2. REFUND ELIGIBILITY

  1. PRO Yearly Subscriptions:
    • Full refunds are available within 3 days of purchase.
    • To request a refund, contact us at [email protected] and provide your order details.
    • Our support team may ask for the reason behind your request to identify and resolve any technical issues.
    • Upon refund approval, your subscription will be canceled immediately.
  2. Non-Refundable Plans:
    • PRO Monthly Subscriptions, Basic Plans, and Premium Plans are non-refundable.
    • Exceptions may apply only as required by law.

3. REFUND PROCESS

  1. Request Submission:
    • Refund requests must be submitted via email to [email protected] within the eligible timeframe.
    • Include your order number, account details, and a brief explanation for the request.
  2. Review and Approval:
    • Refund requests are reviewed within 5 business days.
    • If approved, refunds will be issued via the original payment method.
  3. Processing Time:
    • Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.

4. NON-REFUNDABLE ITEMS

The following are explicitly excluded from refund eligibility:

  • Services already rendered or partially used.
  • Custom work or one-time projects.
  • Any third-party fees (e.g., domain registrations, third-party software licenses).

5. CANCELLATION POLICY

  1. Pro Yearly Subscriptions:
    • You may cancel your subscription within 3 days of purchase for a full refund.
    • Upon refund approval, your subscription will be canceled immediately.
  2. Other Subscriptions:
    • Cancellations take effect at the end of the current billing cycle. No prorated refunds are provided.

6. CONTACT US

For questions or assistance regarding refunds, please contact us at:

Email: [email protected]

Address: WEGA, LLC, 3rd Floor, Indochina Plaza Hanoi

241 Xuan Thuy str., Cau Giay dist., Hanoi, Viet Nam

7. POLICY UPDATES

We reserve the right to update this Refund Policy periodically. Changes will be posted on this page, with the Effective Date revised accordingly. Continued use of our services constitutes acceptance of the updated policy.